At Water Power Aqua, we aim to provide customers with safe, hygienically packaged, and quality drinking water. Because drinking water is a consumable product, returns and refunds are subject to specific conditions.

Customers should check their order at the time of delivery. If a product is received in a damaged, leaking, contaminated-looking, incorrect, or otherwise unacceptable condition, the customer should immediately inform our delivery representative where possible and contact Water Power Aqua at 9926141600.

For eligible complaints, customers may be asked to provide photographs or videos of the product, packaging, seal, invoice, or other relevant details so that we can verify the issue. After verification, Water Power Aqua may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

Generally, products that have been opened, consumed, mishandled, improperly stored, or damaged after delivery due to customer handling will not be eligible for a refund or replacement.

If an order is cancelled before dispatch, a refund may be considered depending on the order status and applicable payment conditions. Orders that have already been dispatched or delivered may not be eligible for cancellation.

Where a refund is approved, the refund will normally be processed using the original payment method or another mutually agreed method. Processing time may depend on the payment provider or banking institution.

Refunds will not normally be provided merely because a customer changes their mind after receiving a sealed and correctly supplied consumable product.

For any refund or replacement request, customers should contact us promptly with their order details and a clear description of the problem.

Water Power Aqua reserves the right to investigate every refund request and determine eligibility based on the circumstances, product condition, and available evidence.

Contact: 9926141600 | Email: info@waterpoweraqua.com